March 31, 2026
TERMS AND CONDITIONS / SERVICE AGREEMENT
The Canine Clubhaus LLC “Manuela Connatser” (Hereinafter referred to as the “Trainer” or “We”)
1. Services and No Guarantees
The Trainer will provide dog training and/or behavior counseling services as discussed and agreed upon. The Owner understands that they are being trained to train their dog(s). Success depends on the Owner’s 100% cooperation, consistency, and ongoing reinforcement at home.
No Guarantees: The Trainer cannot and does not make any guarantee regarding the outcome of any training or counseling program. Results vary based on the dog’s temperament, the Owner’s follow-through, and many other factors. The Owner assumes full and complete responsibility for the dog’s behavior during and after the program. The Trainer reserves the right to end a session early if, in the Trainer’s sole judgment, the dog’s behavior poses a safety risk or interferes with training.
2. Payment Terms
Full payment for sessions or packages is required in advance [or: at the time of booking / before the first session]. If payment has not been made in advance, the amount will be due upon arrival at the next session.
All purchases of training sessions or packages are non-refundable. Pre-paid packages have no cash value, are non-transferable, and are valid only for the specific services and number of sessions purchased.
3. Cancellation and Refund Policy
All purchases are non-refundable. No refunds will be issued for any reason, including changes in schedule, dissatisfaction, the dog’s progress, illness, travel, or any other circumstance (except as explicitly stated for Trainer-initiated cancellations).
Session Expiration: All sessions must be completed within 6 months (180 days) from the date of purchase or the first session, whichever is later. Any unused sessions remaining after this timeframe will be automatically forfeited with no refund, credit, or extension.
Cancellation / Rescheduling Rules:
You must provide at least 24 hours’ advance notice via email to manuela@thecanineclubhaus.com or text/phone to 865-287-5804 to cancel or reschedule a session. Voicemail, social media DMs, or messages left by other means do not count as notice.
- Cancellations or rescheduling requests made less than 24 hours in advance will result in the session being counted as used and forfeited.
- No-call / no-shows will automatically count as a used session and be forfeited.
Repeated late cancellations, rescheduling, or no-shows 2 times per package may result in forfeiture of remaining sessions, loss of priority scheduling, or the requirement to pay in full for any future bookings before new sessions are scheduled.
Rescheduling Limits: Sessions may be rescheduled a maximum of 2 times per package, subject to the Trainer’s availability. We will make reasonable efforts to accommodate timely requests, but specific dates/times cannot be guaranteed.
Trainer Cancellations: If the Trainer must cancel or reschedule due to illness, emergency, weather, or other unforeseen circumstances, the Client will be offered a new date at no additional charge or a credit toward future services. No refunds will be issued.
Forfeited sessions have no monetary value and cannot be transferred, refunded, or applied to other services or packages.
4. Termination of Services
The Owner may withdraw the dog from training at any time. However, once a session has begun, all fees for that session are non-refundable.
The Trainer reserves the right to refuse or terminate services at any time for safety reasons, undisclosed aggression or behavioral issues, non-compliance with these terms, or other concerns—**without refund** of any fees paid.
5. Client Obligations and Disclosures
- The Owner must disclose in writing any known medical conditions, aggression history, bite incidents, fear issues, or behavioral problems before the first session. Failure to disclose is grounds for immediate termination without refund.
- The dog must be up to date on all vaccinations required by law in the State of Tennessee.
- The dog must be free of fleas, ticks, parasites, and contagious diseases.
- The Owner is responsible for purchasing and using any equipment recommended by the Trainer for proper training or management.
- The Owner must maintain control of the dog at all times and clean up after the dog.
6. Assumption of Risk and Liability Waiver / Release
The Owner acknowledges that dog training and behavior modification involve inherent risks, including but not limited to injury, illness, death, or property damage to the dog(s), the Owner, the Trainer, family members, guests, or third parties. Risks may arise from the dog’s behavior, interaction with people or other animals, vehicular travel, adverse weather, crowds, traffic, or other environmental conditions.
Assumption of Risk and Release:
The Owner assumes full financial and moral responsibility for the actions of their dog(s) at all times. The Owner hereby waives, releases, discharges, and covenants not to sue the Trainer, their family, agents, employees, or representatives (collectively “Released Parties”) from any and all liability, claims, demands, actions, or causes of action of any nature whatsoever, including for injury, death, sickness, damage, loss, costs, or expenses (including attorney fees), whether caused by ordinary negligence or otherwise, arising out of or related to the training services; including, sessions inside and outside of the facility, this Agreement, or any occurrence involving the Owner, their family members, their guests, or their dog(s), during or after the program.
The Owner agrees to indemnify and hold harmless the Trainer and Released Parties from any and all claims, damages, losses, or expenses (including attorney fees) caused by the dog(s) to any person or property, including family members or third parties.
This release is intended to be as broad as permitted by law and binds the Owner, their heirs, assignees, and legal representatives.
7. Dispute Resolution and Attorney Fees
Any misunderstanding or dispute arising under this Agreement shall first be addressed through mediation. If mediation fails, the parties agree to binding arbitration or resolution in the appropriate court in the State of Tennessee.
If the Trainer deems it necessary to employ legal counsel to enforce its rights under this Agreement, the Owner agrees to pay all reasonable costs and attorney’s fees incurred by the Trainer.
8. Miscellaneous
- Photo/Video Release: The Trainer may use photographs or videos of the Owner and/or dog(s) for promotional or educational purposes without compensation or further permission.
- Entire Agreement: This document represents the full and only agreement between the parties and supersedes all prior agreements, written or oral. It cannot be modified except by a written addendum signed by both parties.
- Severability: If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
- Governing Law: This Agreement shall be governed by the laws of the State of Tennessee, USA.
- Training is an ongoing journey. The Owner understands the importance of continued practice after sessions end.
Acknowledgment:
I have read this Agreement carefully, fully understand its terms (including the non-refundable policy, 6-month expiration, and 24-hour cancellation rules), and agree to be bound by them. I enter into this Agreement voluntarily.
Manuela Connatser
manuela@thecanineclubhaus.com
865-287-5804
8121 Bell Campground Rd, Powell, TN 37849